No Hassle Returns
We obviously want you to be totally happy with your NI Spares purchase, which includes a no fuss returns procedure should you need to send an item back to us.
If your item doesn’t fit, or is no longer required
If you’ve simply had a change of mind or if the item doesn’t fit, you can return it within 14 days of delivery for a refund.
Parts which have been installed or screwed into the appliance and/or were purchased more than 14 days ago cannot be returned.
Express delivery charges are non refundable.
If a part is faulty or defective then we’re really sorry. Return it to us within 14 days of delivery in the condition you received it and we’ll arrange a refund or for a replacement part to be sent to you. For UK customers we provide a pre-paid postage label for you to return the item. International customers will need to pay the cost of returning the item.
What next?We’ll email you your returns authorisation number. Please write your returns number on the original delivery note and include with the item. Please don’t write on the packaging.
Pop your item in a box or other appropriate packaging and post it back to us within 14 days of getting your returns number to:
17 The Hawthorns
Please ensure you get proof of postage in case your item gets lost in the post.
If your item is particularly heavy or fragile, please contact us for advice on returning.
We’ll check your return and, if everything’s OK, refund you within 5 working days.
We’ll refund standard postage charges corresponding to the least expensive type of delivery offered.
Sorry, but we aren’t allowed to accept returns of shaver parts for personal hygiene reasons.
Our full Terms & Conditions are here.
If you’ve changed your mind about a product and we’ve not yet dispatched it, see How to Cancel an Item Prior to Despatch.