NI Spares Support Page

You will receive tracking details by email once your order has been dispatched. Tracking may take a short time to update after dispatch.

UK tracked delivery — for items marked "In stock". Dispatched same day if ordered before 2pm Monday to Friday, delivered 2-3 working days after dispatch.

Mainland UK express delivery — "In stock" items only. Dispatched same day if ordered before 2pm Monday to Friday, delivered 1-2 working days after dispatch. Orders placed after the cut-off are delivered on the second working day.

Northern Ireland express delivery — "In stock" items only. Dispatched same day if ordered before 11:45am Monday to Friday, usually delivered the next working day. Orders placed after the cut-off are delivered on the second working day.

Republic of Ireland — for items marked "In stock", with no additional customs charges. Dispatched same day if ordered before 11:45am Monday to Friday, delivered 1-2 working days after dispatch. Orders placed after the cut-off are delivered on the second working day.

Working days are Monday to Friday, excluding bank holidays. See full delivery information.

Delivery cost depends on the delivery location and service you choose. The exact price is always shown at checkout before you place your order.

View our delivery options and prices. If you're unsure which option applies to your order, contact us and we'll help.

If your order has not yet been dispatched, contact us as soon as possible and we will attempt to cancel it.

If your order has not been shipped, we can update the address. Once dispatched, we are not able to change the delivery address.

Please contact us with your order number and photos of the item you received so we can resolve this quickly.

Contact us and we will arrange a re-delivery or confirm the next steps, depending on the courier.

If your delivery is later than the estimated time, contact us so we can investigate with the courier.

Please check your spam and junk folders first. If it's still missing, contact us and we will resend the confirmation.

If the item has not shipped, contact us immediately. If it has already shipped, you can return it once it arrives.

Estimated delivery dates are shown at checkout. For a more accurate estimate, contact us with your order number.

Yes. Contact us and we can obtain proof of delivery documentation from the courier.

Contact us as soon as possible. Changes may not be possible once the order has been packed.

Upgrades are possible before dispatch. Once shipped, courier service levels cannot be changed.

Some items are dispatched directly from a partner warehouse to speed up delivery. Tracking is still provided as normal.

Stock levels are updated regularly, but delays can happen. Contact us and we will check the status immediately.

Start on our returns page, where you'll find full instructions on how to request a return.

Once your request is submitted we'll confirm the next steps. If you're unsure, contact us with your order number and we'll help.

Refunds are processed once the returned item is received and inspected. Processing times then vary by payment provider.

Items must be unused and in their original, resaleable condition, including all packaging and accessories.

Please note: special order parts cannot be returned. If you're unsure whether an item is a special order, contact us before sending it back and we'll advise.

Send us photos of the damage and the packaging so we can raise it with the courier and replace the item.

A RAN lets us identify and process your return quickly. It is provided when your return request is approved.

In some cases we can provide a prepaid label. Otherwise, return postage is the customer's responsibility.

Refunds can take several working days to appear, depending on your bank or payment method.

Most appliances have a model number or rating plate that identifies the correct spare part. Common locations:

• Washing machines and tumble dryers: inside the door frame
• Cookers and ovens: on the frame behind the door, or on the side
• Cooker hoods: behind the grease filters or inside the hood body
• Dishwashers: on the inside edge of the door

See our step-by-step guide to finding your model number. If you're still unsure, send us a photo of the appliance or rating plate on WhatsApp and we'll identify it for you.

We supply both genuine (OEM) parts and high-quality compatible alternatives. The product page states clearly which type it is.

Manufacturers sometimes update or redesign parts. As long as the part is listed for your model number, the replacement will normally be correct. If you're unsure, send us a photo before fitting it.

Yes. If you know your appliance brand and model number, the quickest route is our part finder — we'll check compatibility before you order.

If you're unsure of the model number, send us a photo of the rating plate or the old part on WhatsApp and we'll identify the correct spare.

We accept credit and debit cards, Apple Pay, Google Pay and the other secure payment methods shown at checkout.

Your order confirmation email includes invoice details. If you need a separate downloadable invoice, contact us and we'll provide one.

You can reach us by email, WhatsApp, or the contact form. Response times are usually fast.

Log into your account using the email address you used at checkout. If you didn't create an account, you can still request order details from us directly.

Yes. Payments and personal data are processed securely through Shopify's payment and privacy infrastructure. We never see or store your full card details.

Support is handled by email and messaging so we can process enquiries quickly and receive photos for part identification.