No Hassle Returns

We obviously want you to be totally happy with your NI Spares purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If your item doesn’t fit, or is no longer required

If you’ve simply had a change of mind or if the item doesn’t fit, you can return it within 14 days of delivery for a refund. Your item must not have been used or fitted and it must be in the original packaging, otherwise a refund cannot be given. Please request a returns number below.

Faulty/Damaged Item?

If a part is faulty or defective then we’re really sorry. Return it to us within 14 days of delivery in the condition you received it and we’ll arrange a refund or for a replacement part to be sent to you. For UK customers we provide a pre-paid postage label for you to return the item. International customers will need to pay the cost of returning the item. Please request a returns number below.

 

To return an item you’ll need a Returns Number.

Request a returns number

 

What next?

We’ll email you your Returns Number. Please write your Returns Number on the original delivery note and include with the item. Please don’t write on the packaging.

Pop your item in a jiffy bag or other appropriate packaging and post it back to us within 14 days of getting your Returns Number to:

NI Spares
17 The Hawthorns
Portadown
County Armagh
BT63 5TX

Please ensure you get proof of postage in case your item gets lost in the post.

If your item is particularly heavy or fragile, please contact us for advice on returning.

We’ll check your return and, if everything’s OK, refund what you’ve paid for it within 5 working days.

We’ll refund standard postage charges corresponding to the least expensive type of delivery offered.

Sorry, but we aren’t allowed to accept returns of shaver parts for personal hygiene reasons.

Our full Terms & Conditions are here.

If you’ve changed your mind about a product and we’ve not yet dispatched it, see How to Cancel an Item Prior to Despatch.

Questions?

If you’re unsure of anything, give us a call Monday to Friday 9:30am to 4pm on 028 3857 0970. Closed Saturday, Sunday and Bank Holidays. Or you can drop us a line using our Online Contact Form.