Frequently Asked Questions

Can we cancel or change your order?
We usually only have around 30 minutes to cancel an order once it has been placed. We would always recommend giving us a call when you need to cancel your order as we may not be able to answer your email straight away. If your order has already been dispatched, you will need to return all the items in the order.
What is our returns process?
You have 30 days from the date on which the goods were received to return any item for an exchange or a refund. Follow the guide on our returns information page.
How long will delivery take?
Orders are dispatched the same day if ordered before 1pm Monday to Friday. Items ordered after 1pm will be dispatched the next working day. Orders usually arrive in 2-5 days. Republic of Ireland orders usually arrive in 2-4 days. International orders usually arrive in 5-7 days.
How can you track your order?
You can track your order using the tracking code from the dispatch email confirmation. Track your parcel on our carrier's websites: Royal Mail : Click Here DPD : Click Here
Does the price include VAT?
Yes, all prices on the site include VAT at 20%.
Which payment methods are accepted?
We accept VISA, Mastercard, American Express, PayPal and Apple Pay.
How secure is shopping on NISpares.co.uk? Is my data protected?
Every single page on NISpares.co.uk is secured with 256 bit encryption. We take your data seriously. We keep it SECURE and don't share it with anyone. Ever.
Do I receive an invoice for my order?
Every order comes with a printed VAT invoice.